XLeads Software Terms of Service
Effective Date: 8/26/2026
These Terms of Service (“Terms”) govern access to and use of XLeads Software, its website, applications, lead-generation tools, CRM functionality, skip-tracing functionality, integrations, and related products and services (collectively, the “Services”).These Terms form a binding agreement between XLeads Software (“XLeads,” “we,” “our,” or “us”) and the individual or entity accessing or purchasing the Services (“Customer,” “you,” or “your”).By creating an account, purchasing a subscription, clicking to accept these Terms, or using the Services, you agree to these Terms.If you do not agree to these Terms, you may not use the Services.
1. Business Use and Eligibility
The Services are intended primarily for business and professional use.
You represent and warrant that:
You are at least 18 years old and legally capable of entering into a binding agreement.
If you are using the Services on behalf of a company or other organization, you have authority to bind that entity to these Terms.
You are using the Services for lawful business purposes and not primarily for personal, family, or household purposes.
2. Account Registration and Security
You may be required to create an account to access the Services.
You agree to:
Provide accurate, current, and complete account and billing information.
Keep your login credentials secure and confidential.
Be responsible for activity occurring through your account and authorized users.
Promptly notify XLeads if you believe your account has been compromised or used without authorization.
You are responsible for ensuring that your authorized users comply with these Terms.
3. Subscription Plans
Certain Services require a paid subscription.
Subscription features, usage limits, pricing, included services, and other plan-specific terms may be displayed on our website, checkout page, order form, invoice, or within the Services.
Unless otherwise stated in writing, subscriptions are month-to-month and automatically renew at the end of each billing period until canceled or terminated.
By purchasing a recurring subscription, you authorize XLeads and its payment processors to automatically charge your payment method for recurring subscription fees and other authorized charges.
4. Billing Cycle and Renewal Date
Your subscription has an established billing and renewal date based on the date your subscription begins or another date expressly established by XLeads.
Unless XLeads expressly agrees otherwise in writing, your billing date does not automatically change because:
A payment fails;
A payment is declined;
Your payment method expires;
Your account becomes past due;
XLeads retries a failed payment;
You update your payment method after a failed payment; or
A past-due payment is successfully collected on a later date.
A payment successfully collected after the original due date is applied to the outstanding billing period for which the payment was originally due. It does not create a new subscription period or establish a new renewal date unless XLeads expressly states otherwise.
Example: If your regular billing date is July 30, the July 30 payment fails, and the past-due payment is successfully collected on August 13, the payment may satisfy the July 30 invoice and your next regularly scheduled renewal may remain August 30.
5. Failed Payments, Past-Due Accounts, and Suspension
If a recurring payment fails or your account becomes past due, XLeads may:
Retry the payment method on file;
Request an updated payment method;
Restrict some or all features;
Suspend lead generation, skip tracing, CRM functionality, integrations, or other Services;
Suspend access to the account; or
Terminate the subscription as permitted by these Terms.
Unless otherwise required by law or expressly agreed to by XLeads in writing, a suspension resulting from nonpayment does not pause, extend, or reset the existing billing period or renewal date.
If access is restored after payment of a past-due invoice, the restoration of access does not create a new billing period.
Accordingly, a Customer whose account is suspended for nonpayment may receive fewer days of active access during that particular billing period after curing the payment default.
Any grace period, delayed suspension, payment retry, or temporary continued access provided by XLeads is a courtesy and does not waive XLeads' rights under these Terms.
6. Cancellation
You may cancel your subscription through available account settings or by contacting XLeads through an approved support channel.
Unless otherwise stated, cancellation prevents the next renewal charge and becomes effective at the conclusion of the then-current paid billing period.
Cancellation does not ordinarily result in a refund or prorated refund for the current billing period.
You remain responsible for charges incurred before the effective date of cancellation.
7. Refunds, Credits, and Billing Adjustments
Except where required by law or expressly stated otherwise, subscription payments are non-refundable.
XLeads may, in its discretion, issue:
Refunds;
Partial refunds;
Account credits;
Promotional credits;
Service extensions; or
Other billing adjustments.
A refund, credit, or other adjustment provided as a customer-service accommodation does not constitute an admission of liability, wrongdoing, breach of contract, or an obligation to provide the same adjustment to another Customer.
Credits have no cash value unless XLeads expressly states otherwise.
8. Chargebacks and Payment Disputes
If you believe a charge is incorrect, you agree to contact XLeads promptly so we have an opportunity to investigate the matter.
Initiating a chargeback or payment dispute does not automatically cancel your subscription.
If a payment is reversed, charged back, or otherwise withdrawn after Services have been provided, XLeads may suspend or terminate Services associated with the unpaid amount.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment-card issuer.
9. Acceptable Use
You may use the Services only for lawful business purposes.
You may not:
Use the Services to engage in fraud, deception, harassment, stalking, threats, or unlawful conduct;
Send unlawful spam or unauthorized communications;
Use data obtained through the Services for unlawful discrimination or prohibited eligibility decisions;
Upload, access, purchase, sell, or use data you do not have the legal right to possess or use;
Attempt to gain unauthorized access to XLeads systems or another user's account;
Introduce malware, harmful code, or other malicious technology;
Interfere with the security, availability, integrity, or operation of the Services;
Reverse-engineer or attempt to extract source code except where applicable law expressly permits;
Scrape or systematically extract XLeads proprietary data except through functionality we expressly provide;
Resell, sublicense, copy, reproduce, or commercially exploit the Services without written permission from XLeads; or
Use the Services in a manner that creates material legal, regulatory, security, reputational, or operational risk for XLeads or its service providers.
10. Marketing, Calling, Texting, and Email Compliance
XLeads may provide tools or integrations that assist Customers with calling, texting, email, lead generation, marketing, and customer communications.
You are solely responsible for determining whether and how you may legally contact a particular person.
You are responsible for complying with all applicable federal, state, and local laws and regulations, including, where applicable:
The Telephone Consumer Protection Act (“TCPA”);
Federal and state Do-Not-Call requirements;
Florida telephone solicitation laws;
The CAN-SPAM Act;
Consent and opt-out requirements;
Calling-hour restrictions;
Caller identification requirements; and
Other advertising, privacy, and communications laws.
The presence of a telephone number, email address, lead, or other information within XLeads does not constitute legal permission, consent, or authorization to contact that person.
XLeads does not provide legal advice regarding whether a particular communication is lawful.
11. Lead, Property, and Skip-Trace Data
Information available through XLeads may originate from public records, licensed data providers, third-party services, user submissions, algorithms, or other sources.
XLeads does not guarantee that lead, property, contact, ownership, demographic, phone, email, skip-trace, or other data is complete, current, or accurate.
You are responsible for independently verifying information when appropriate.
Unless XLeads expressly identifies a product as such, the Services are not intended to constitute a “consumer report” for purposes of the Fair Credit Reporting Act (“FCRA”).
You may not use XLeads data to determine a person's eligibility for:
Consumer credit;
Employment;
Housing or tenant screening;
Insurance;
Government benefits; or
Any other purpose regulated by the FCRA or similar laws.
12. Third-Party Services and CRM Platforms
XLeads may provide access to or integrate with third-party software, platforms, communication providers, payment processors, data vendors, CRM systems, or other providers.
These may include platforms such as HighLevel and other third-party services.
Your use of third-party services may also be subject to the third party's own terms, acceptable-use policies, pricing, technical requirements, and restrictions.
XLeads does not control and is not responsible for:
Third-party outages;
Changes made by third-party providers;
Third-party pricing;
Account limitations imposed by third parties;
Discontinuation of third-party functionality;
Third-party data loss; or
Third-party terms or policies.
Where CRM functionality is provisioned through an XLeads-owned or XLeads-managed agency account, your subscription provides a limited right to access that functionality while your XLeads subscription remains active. It does not give you ownership of XLeads' master agency account, licenses, infrastructure, or administrative credentials
If technically supported, XLeads may assist with the transfer of an eligible CRM sub-account to another provider or account. Transfers are subject to technical availability, third-party requirements, outstanding balances, and any applicable third-party fees.
Unless expressly promised in writing, XLeads does not guarantee that every account, feature, integration, telephone number, workflow, credential, data type, or third-party resource can be transferred.
13. Customer Data
As between you and XLeads, you retain ownership of the business data, lead information, contacts, communications, files, and other content you lawfully submit to or store through the Services (“Customer Data”).
You grant XLeads a limited license to host, process, transmit, reproduce, and otherwise use Customer Data as reasonably necessary to:
Provide the Services;
Maintain and secure the Services;
Provide customer support;
Prevent fraud or abuse;
Comply with law; and
Enforce these Terms.
You represent and warrant that you have all necessary rights and permissions to provide Customer Data to XLeads and permit its processing.
Our collection and handling of personal information is also governed by our Privacy Policy.
14. Suspension
XLeads may immediately suspend or restrict some or all Services when reasonably necessary to:
Address an overdue or failed payment;
Investigate suspected fraud or unauthorized use;
Protect XLeads, Customers, or third parties from security threats;
Prevent misuse or unlawful activity;
Respond to a third-party platform restriction;
Comply with law, regulation, court order, or governmental request;
Prevent material harm to XLeads' systems or reputation; or
Investigate a material violation of these Terms.
Where reasonably practicable, XLeads may provide notice of a suspension.
Suspension does not waive outstanding payment obligations.
15. Termination by XLeads
15.1 Termination for Cause
XLeads may suspend or terminate your account immediately if you:
Materially violate these Terms;
Fail to pay amounts when due;
Engage in fraud or unlawful conduct;
Misuse the Services;
Create a material security or compliance risk;
Abuse XLeads personnel, systems, or other users;
Attempt to circumvent technical or usage restrictions; or
Use the Services in a manner that could reasonably expose XLeads or its providers to material legal liability.
15.2 Termination for Convenience
XLeads may also elect to discontinue its commercial relationship with a Customer for a lawful business reason even where the Customer has not breached these Terms.
When commercially reasonable, XLeads will provide at least 7 calendar days' notice before termination for convenience.
XLeads may provide shorter or immediate notice where reasonably necessary because of legal requirements, security concerns, platform-provider requirements, threats to systems or personnel, fraud concerns, or other circumstances making continued access unreasonable.
If XLeads terminates a prepaid subscription for convenience and not because of Customer breach, nonpayment, misuse, or other cause, XLeads will refund or credit the unused portion of prepaid subscription fees attributable to the period after termination, unless otherwise agreed or prohibited by law.
15.3 No Obligation to Continue Commercial Relationship
Except where prohibited by applicable law or an express written agreement, neither party is required to continue renewing a month-to-month subscription indefinitely.
Termination of the commercial relationship does not prevent either party from exercising lawful rights, obtaining legal advice, contacting regulators, participating in legal proceedings, or making truthful statements regarding their experience.
16. Data Access Following Termination
Upon termination, your right to use the Services ends except for any limited transition or export access expressly provided by XLeads.
For ordinary termination of a Customer in good standing, XLeads will generally provide up to 7 calendar days of limited access for the purpose of exporting or transferring Customer Data, unless:
Providing access would violate law;
A court or governmental authority directs otherwise;
There is a security, fraud, abuse, or data-integrity concern;
A third-party provider prevents continued access; or
Continued access would create a material risk to XLeads or another person.
During a transition period, XLeads may disable lead generation, skip tracing, messaging, calling, automation, billing functionality, integrations, or other operational features and limit the account to data-export or transition purposes.
You are responsible for exporting Customer Data before the transition period ends.
Unless a longer period is required by law or expressly agreed in writing, XLeads may delete or render inaccessible Customer Data beginning 30 days after termination.
Data may remain in backups, archives, logs, fraud-prevention systems, or legally required retention systems for additional periods.
Termination does not require XLeads to permanently destroy information that it is legally entitled or required to retain.
17. Reviews, Complaints, and Legal Rights
Nothing in these Terms prohibits a Customer from:
Posting an honest review;
Expressing an opinion regarding XLeads;
Consulting an attorney;
Filing a lawful complaint with a government agency;
Participating in an investigation or legal proceeding; or
Exercising rights protected by applicable law.
This section does not permit knowingly false statements, unlawful harassment, disclosure of confidential information, defamation, fraud, extortion, or other unlawful conduct.
18. Intellectual Property
The Services, including XLeads' software, source code, user interface, design, branding, trademarks, logos, documentation, proprietary databases, workflows, and other intellectual property, are owned by XLeads or its licensors.
Subject to these Terms and payment of applicable fXLeads may modify, add, remove, improve, replace, or discontinue features from time to time.ees, XLeads grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Services for your internal business purposes during your active subscription.
No ownership rights in XLeads intellectual property are transferred to you.
19. Confidentiality
Each party may receive confidential or proprietary information from the other.
Each party agrees to use commercially reasonable measures to protect confidential information and not disclose it except:
As necessary to perform under these Terms;
To employees, contractors, professional advisers, or providers with a need to know;
With the other party's permission; or
As required by law.
Confidential information does not include information that is publicly available through no violation of an obligation of confidentiality.
20. Service Availability and Changes
XLeads may modify, add, remove, improve, replace, or discontinue features from time to time. XLeads does not guarantee that every feature will remain available indefinitely.We may perform scheduled or emergency maintenance that temporarily affects availability.
21. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
XLEADS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RESULTS.
XLeads does not guarantee:
Specific lead volume or quality;
Successful deals, contracts, revenue, or profits;
Accuracy of third-party or skip-trace data;
Continuous or uninterrupted availability;
Deliverability of calls, texts, or emails;
Compatibility with every third-party service; or
That the Services will meet every Customer's business requirements.
22. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, XLEADS AND ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOST DATA, OR BUSINESS INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, XLEADS' TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY THE CUSTOMER TO XLEADS DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the legal theory asserted and even if XLeads has been advised that damages were possible.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
23. Indemnification
You agree to defend, indemnify, and hold harmless XLeads, its owners, affiliates, employees, contractors, and service providers from third-party claims, damages, penalties, liabilities, costs, and reasonable attorneys' fees arising from or relating to:
Your unlawful use of the Services;
Customer Data supplied by you;
Your violation of these Terms;
Your violation of another person's privacy, intellectual property, or other rights;
Calls, texts, emails, advertisements, or marketing communications initiated by you;
Your failure to obtain legally required consent;
Your violation of telemarketing, Do-Not-Call, TCPA, CAN-SPAM, privacy, advertising, or similar laws; or
Your misuse of lead or skip-trace information.
This obligation does not apply to the extent a claim results from XLeads' own conduct for which indemnification may not legally be required.
24. Dispute Notice and Informal Resolution
Before filing a lawsuit relating to these Terms, the party asserting the dispute should provide written notice describing:
The nature of the dispute;
Relevant account information;
The relief requested; and
Supporting information reasonably necessary to evaluate the dispute.
The parties agree to attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice before commencing litigation, except where immediate court relief is reasonably necessary.
Nothing in this section prevents either party from contacting an attorney, regulator, governmental agency, payment provider, or other entity where permitted by law.
25. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
To the extent permitted by law, any court proceeding arising from these Terms or the Services will be brought in a state court located in Martin County, Florida, or an applicable federal court having jurisdiction in Florida.
Each party consents to personal jurisdiction in those courts.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES.
26. Notices
XLeads may provide notices through:
Email to the address associated with your account;
Notices within the Services;
Your customer portal; or
Other reasonable electronic means.
You are responsible for keeping your contact information current.
Notices to XLeads should be sent to:
XLeads Software
2740 SW Martin Downs Blvd, Suite 411
Palm City, FL 34990
Email: support@xleads.com